{"id":2235,"date":"2022-10-11T07:20:02","date_gmt":"2022-10-11T07:20:02","guid":{"rendered":"https:\/\/vieclamnganhang.vn\/blog\/?p=2235"},"modified":"2023-05-16T06:20:31","modified_gmt":"2023-05-16T06:20:31","slug":"phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan","status":"publish","type":"post","link":"https:\/\/vieclamnganhang.vn\/blog\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan\/","title":{"rendered":"HR l\u01b0u \u00fd g\u00ec khi ph\u1ecfng v\u1ea5n chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n?"},"content":{"rendered":"\n<p>N\u1ebfu b\u1ea1n l\u00e0 m\u1ed9t HR v\u00e0 \u0111ang chu\u1ea9n b\u1ecb c\u00f3 bu\u1ed5i <strong><a href=\"https:\/\/vieclamnganhang.vn\/blog\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan\/\">ph\u1ecfng v\u1ea5n chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n<\/a><\/strong> s\u1eafp t\u1edbi, nh\u1eefng l\u01b0u \u00fd \u0111\u01b0\u1ee3c nh\u1eafc \u0111\u1ebfn sau \u0111\u00e2y s\u1ebd r\u1ea5t h\u1eefu \u00edch \u0111\u1ec3 b\u1ea1n t\u00ecm ki\u1ebfm \u0111\u01b0\u1ee3c \u1ee9ng vi\u00ean ph\u00f9 h\u1ee3p. H\u00e3y c\u00f9ng<strong> <\/strong><a href=\"https:\/\/vieclamnganhang.vn\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Vieclamnganhang<\/strong><\/a> t\u00ecm hi\u1ec3u nh\u00e9.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_63 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/vieclamnganhang.vn\/blog\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan\/#Luu_y_truoc_khi_phong_van_chuyen_vien_quan_he_khach_hang_ca_nhan\" title=\"L\u01b0u \u00fd tr\u01b0\u1edbc khi ph\u1ecfng v\u1ea5n chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n\">L\u01b0u \u00fd tr\u01b0\u1edbc khi ph\u1ecfng v\u1ea5n chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/vieclamnganhang.vn\/blog\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan\/#Xac_dinh_chan_dung_ung_vien_ma_ban_mong_muon\" title=\"X\u00e1c \u0111\u1ecbnh ch\u00e2n dung \u1ee9ng vi\u00ean m\u00e0 b\u1ea1n mong mu\u1ed1n\">X\u00e1c \u0111\u1ecbnh ch\u00e2n dung \u1ee9ng vi\u00ean m\u00e0 b\u1ea1n mong mu\u1ed1n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/vieclamnganhang.vn\/blog\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan\/#Nghien_cuu_va_chuan_bi_ky_cang\" title=\"Nghi\u00ean c\u1ee9u v\u00e0 chu\u1ea9n b\u1ecb k\u1ef9 c\u00e0ng\">Nghi\u00ean c\u1ee9u v\u00e0 chu\u1ea9n b\u1ecb k\u1ef9 c\u00e0ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/vieclamnganhang.vn\/blog\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan\/#Luu_y_trong_khi_phong_van_chuyen_vien_quan_he_khach_hang_ca_nhan\" title=\"L\u01b0u \u00fd trong khi ph\u1ecfng v\u1ea5n chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n\">L\u01b0u \u00fd trong khi ph\u1ecfng v\u1ea5n chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/vieclamnganhang.vn\/blog\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan\/#Nam_ro_ve_quy_trinh_trong_buoi_phong_van\" title=\"N\u1eafm r\u00f5 v\u1ec1 quy tr\u00ecnh trong bu\u1ed5i ph\u1ecfng v\u1ea5n\">N\u1eafm r\u00f5 v\u1ec1 quy tr\u00ecnh trong bu\u1ed5i ph\u1ecfng v\u1ea5n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/vieclamnganhang.vn\/blog\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan\/#Luu_y_khac_trong_buoi_phong_van\" title=\"L\u01b0u \u00fd kh\u00e1c trong bu\u1ed5i ph\u1ecfng v\u1ea5n\">L\u01b0u \u00fd kh\u00e1c trong bu\u1ed5i ph\u1ecfng v\u1ea5n<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/vieclamnganhang.vn\/blog\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan\/#Sau_phong_van_HR_nen_lam_gi\" title=\"Sau ph\u1ecfng v\u1ea5n HR n\u00ean l\u00e0m g\u00ec?\">Sau ph\u1ecfng v\u1ea5n HR n\u00ean l\u00e0m g\u00ec?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Luu_y_truoc_khi_phong_van_chuyen_vien_quan_he_khach_hang_ca_nhan\"><\/span><strong>L\u01b0u \u00fd tr\u01b0\u1edbc khi ph\u1ecfng v\u1ea5n chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Tr\u01b0\u1edbc b\u1ea5t k\u1ef3 bu\u1ed5i ph\u1ecfng v\u1ea5n chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n n\u00e0o, v\u1edbi vai tr\u00f2 l\u00e0 m\u1ed9t HR, b\u1ea1n c\u1ea7n l\u01b0u \u00fd nh\u1eefng v\u1ea5n \u0111\u1ec1 sau \u0111\u00e2y:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Xac_dinh_chan_dung_ung_vien_ma_ban_mong_muon\"><\/span><strong>X\u00e1c \u0111\u1ecbnh ch\u00e2n dung \u1ee9ng vi\u00ean m\u00e0 b\u1ea1n mong mu\u1ed1n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u0110\u1ed1i v\u1edbi m\u1ed9t HR, \u0111\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng vi\u1ec7c m\u00e0 b\u1ea1n n\u00ean th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch k\u1ef9 c\u00e0ng tr\u01b0\u1edbc khi b\u01b0\u1edbc v\u00e0o bu\u1ed5i ph\u1ecfng v\u1ea5n n\u00e0o. Vi\u1ec7c x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c ch\u00e2n dung v\u1ec1 \u1ee9ng vi\u00ean m\u00e0 b\u1ea1n mong mu\u1ed1n c\u00e0ng ch\u00ednh x\u00e1c th\u00ec qu\u00e1 tr\u00ecnh b\u1ea1n s\u00e0ng l\u1ecdc \u1ee9ng vi\u00ean trong bu\u1ed5i ph\u1ecfng v\u1ea5n s\u1ebd c\u00e0ng nhanh ch\u00f3ng v\u00e0 d\u1ec5 d\u00e0ng h\u01a1n.<\/p>\n\n\n\n<p><strong>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/vieclamnganhang.vn\/blog\/tuyen-dung-nhan-vien-ngan-hang\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u0110\u0103ng tin tuy\u1ec3n d\u1ee5ng nh\u00e2n vi\u00ean ng\u00e2n h\u00e0ng \u1edf \u0111\u00e2u uy t\u00edn?<\/a><\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/vieclamnganhang.vn\/blog\/wp-content\/uploads\/2022\/10\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan-topcv-1.jpg\" alt=\"HR c\u1ea7n bi\u1ebft n\u1eafm r\u00f5 v\u1ec1 ch\u00e2n dung \u1ee9ng vi\u00ean m\u00e0 doanh nghi\u1ec7p mong mu\u1ed1n\" class=\"wp-image-2237\" srcset=\"https:\/\/vieclamnganhang.vn\/blog\/wp-content\/uploads\/2022\/10\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan-topcv-1.jpg 800w, https:\/\/vieclamnganhang.vn\/blog\/wp-content\/uploads\/2022\/10\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan-topcv-1-640x400.jpg 640w, https:\/\/vieclamnganhang.vn\/blog\/wp-content\/uploads\/2022\/10\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan-topcv-1-768x480.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><figcaption><em>HR c\u1ea7n bi\u1ebft n\u1eafm r\u00f5 v\u1ec1 ch\u00e2n dung \u1ee9ng vi\u00ean m\u00e0 doanh nghi\u1ec7p mong mu\u1ed1n<\/em><\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Nghien_cuu_va_chuan_bi_ky_cang\"><\/span><strong>Nghi\u00ean c\u1ee9u v\u00e0 chu\u1ea9n b\u1ecb k\u1ef9 c\u00e0ng<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Tr\u01b0\u1edbc khi \u0111\u1ebfn v\u1edbi bu\u1ed5i ph\u1ecfng v\u1ea5n chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n, b\u1ea1n c\u1ea7n ph\u1ea3i nghi\u00ean c\u1ee9u tr\u01b0\u1edbc v\u1ec1 nh\u1eefng th\u00f4ng tin trong CV c\u1ee7a \u1ee9ng vi\u00ean \u0111\u00f3. H\u00e3y g\u1ea1ch ch\u00e2n nh\u1eefng \u0111i\u1ec1u m\u00e0 b\u1ea1n s\u1ebd mu\u1ed1n t\u00ecm hi\u1ec3u s\u00e2u h\u01a1n v\u1ec1 \u1ee9ng vi\u00ean. Ngo\u00e0i ra h\u00e3y chu\u1ea9n b\u1ecb s\u1eb5n c\u00e1c b\u1ed9 c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n \u1edf v\u1ecb tr\u00ed t\u01b0\u01a1ng \u1ee9ng \u0111\u1ec3 gi\u00fap qu\u00e1 tr\u00ecnh \u0111\u01b0\u1ee3c di\u1ec5n ra su\u00f4n s\u1ebb v\u00e0 thu\u1eadn l\u1ee3i h\u01a1n.<\/p>\n\n\n\n<p>B\u00ean c\u1ea1nh \u0111\u00f3 \u0111\u1eebng qu\u00ean li\u00ean h\u1ec7 tr\u01b0\u1edbc v\u1edbi \u1ee9ng vi\u00ean khi bu\u1ed5i ph\u1ecfng v\u1ea5n s\u1eafp \u0111\u1ebfn g\u1ea7n. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap cho b\u1ea1n c\u00f3 th\u1ec3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c \u1ee9ng vi\u00ean c\u00f3 \u0111\u1ebfn tham gia ph\u1ecfng v\u1ea5n hay kh\u00f4ng. Ngo\u00e0i ra c\u0169ng c\u00f3 th\u1ec3 s\u1ebd h\u1ed7 tr\u1ee3 cho \u1ee9ng vi\u00ean khi c\u1ea7n thi\u1ebft v\u00ed d\u1ee5 nh\u01b0 h\u01b0\u1edbng d\u1eabn ch\u1ec9 \u0111\u01b0\u1eddng \u0111\u1ebfn c\u00f4ng ty, gi\u1ea3i \u0111\u00e1p c\u00e1c th\u1eafc m\u1eafc tr\u01b0\u1edbc khi \u0111\u1ebfn ph\u1ecfng v\u1ea5n,&#8230;<\/p>\n\n\n\n<p><strong>T\u00ecm hi\u1ec3u th\u00eam: <\/strong><a href=\"https:\/\/vieclamnganhang.vn\/blog\/tim-kiem-ung-vien\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>HR n\u00ean \u0111i \u0111\u00e2u \u0111\u1ec3 t\u00ecm ki\u1ebfm \u1ee9ng vi\u00ean t\u00e0i n\u0103ng ng\u00e0nh t\u00e0i ch\u00ednh ng\u00e2n h\u00e0ng<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Luu_y_trong_khi_phong_van_chuyen_vien_quan_he_khach_hang_ca_nhan\"><\/span><strong>L\u01b0u \u00fd trong khi ph\u1ecfng v\u1ea5n chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Khi \u0111\u1ebfn ng\u00e0y ph\u1ecfng v\u1ea5n v\u00e0 trong bu\u1ed5i ph\u1ecfng v\u1ea5n c\u1ee7a m\u00ecnh v\u1edbi \u1ee9ng vi\u00ean cho v\u1ecb tr\u00ed n\u00e0y, HR c\u1ea7n l\u01b0u \u00fd nh\u1eefng v\u1ea5n \u0111\u1ec1 sau:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Nam_ro_ve_quy_trinh_trong_buoi_phong_van\"><\/span><strong>N\u1eafm r\u00f5 v\u1ec1 quy tr\u00ecnh trong bu\u1ed5i ph\u1ecfng v\u1ea5n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>B\u1ea5t k\u1ef3 bu\u1ed5i ph\u1ecfng v\u1ea5n n\u00e0o c\u0169ng n\u00ean c\u00f3 m\u1ed9t quy tr\u00ecnh nh\u1ea5t \u0111\u1ecbnh \u0111\u1ec3 gi\u00fap cho qu\u00e1 tr\u00ecnh \u0111\u01b0\u1ee3c di\u1ec5n ra su\u00f4n s\u1ebb h\u01a1n. T\u00f9y thu\u1ed9c v\u00e0o t\u1eebng doanh nghi\u1ec7p quy tr\u00ecnh cho bu\u1ed5i ph\u1ecfng v\u1ea5n c\u00f3 th\u1ec3 s\u1ebd kh\u00e1c nhau. Tuy v\u1eady \u0111\u1ed1i v\u1edbi ph\u1ecfng v\u1ea5n chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o quy tr\u00ecnh sau:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Khi \u0111\u1ebfn th\u1eddi gian c\u1ea7n m\u1eddi c\u00e1c b\u00ean li\u00ean quan v\u00e0 \u1ee9ng vi\u00ean \u0111\u1ebfn khu v\u1ef1c di\u1ec5n ra ph\u1ecfng v\u1ea5n.<\/li><li>H\u00e3y tr\u00f2 chuy\u1ec7n v\u1edbi c\u00e1c ch\u1ee7 \u0111\u1ec1 nh\u01b0 h\u1ecfi th\u0103m vi\u1ec7c di chuy\u1ec3n \u0111\u1ebfn \u0111\u1ecba \u0111i\u1ec3m, c\u00e1c kh\u00f3 kh\u0103n c\u1ee7a \u1ee9ng vi\u00ean khi t\u00ecm \u0111\u1ecba \u0111i\u1ec3m ph\u1ecfng v\u1ea5n nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u bu\u1ed5i ph\u1ecfng v\u1ea5n m\u1ed9t c\u00e1ch nh\u1eb9 nh\u00e0ng.<\/li><li>HR s\u1ebd b\u1eaft \u0111\u1ea7u gi\u1edbi thi\u1ec7u v\u00e0 chia s\u1ebb c\u00e1c th\u00f4ng tin c\u1ee7a \u1ee9ng vi\u00ean v\u00e0 nh\u1eefng th\u00e0nh vi\u00ean trong ban tuy\u1ec3n d\u1ee5ng v\u1edbi nhau.<\/li><li>Sau \u0111\u00f3 s\u1ebd b\u1eaft \u0111\u1ea7u qu\u00e1 tr\u00ecnh \u0111\u1eb7t c\u00e1c c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n \u0111\u1ed1i v\u1edbi \u1ee9ng vi\u00ean. T\u00f9y thu\u1ed9c v\u00e0o t\u1eebng v\u1ecb tr\u00ed m\u00e0 b\u1ed9 c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n c\u00f3 th\u1ec3 s\u1ebd kh\u00e1c nhau. B\u00ean c\u1ea1nh \u0111\u00f3 c\u0169ng s\u1ebd c\u00f3 m\u1ed9t v\u00e0i v\u1ecb tr\u00ed c\u1ea7n th\u1ef1c hi\u1ec7n c\u00e1c b\u00e0i test \u0111\u1ec3 ki\u1ec3m tra n\u0103ng l\u1ef1c tr\u01b0\u1edbc khi ph\u1ecfng v\u1ea5n.<\/li><li>Sau qu\u00e1 tr\u00ecnh trao \u0111\u1ed5i th\u00ec HR c\u1ea7n th\u1ef1c hi\u1ec7n k\u1ebft th\u00fac v\u00e0 \u0111\u01b0a ra th\u00f4ng b\u00e1o v\u1ec1 th\u1eddi gian tr\u1ea3 k\u1ebft qu\u1ea3 ph\u1ecfng v\u1ea5n cho \u1ee9ng vi\u00ean.<\/li><\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/vieclamnganhang.vn\/blog\/wp-content\/uploads\/2022\/10\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan-topcv-2.jpg\" alt=\"N\u1eafm r\u00f5 quy tr\u00ecnh s\u1ebd gi\u00fap bu\u1ed5i ph\u1ecfng v\u1ea5n \u0111\u01b0\u1ee3c thu\u1eadn l\u1ee3i v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n\" class=\"wp-image-2238\" srcset=\"https:\/\/vieclamnganhang.vn\/blog\/wp-content\/uploads\/2022\/10\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan-topcv-2.jpg 800w, https:\/\/vieclamnganhang.vn\/blog\/wp-content\/uploads\/2022\/10\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan-topcv-2-640x400.jpg 640w, https:\/\/vieclamnganhang.vn\/blog\/wp-content\/uploads\/2022\/10\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan-topcv-2-768x480.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><figcaption><em>N\u1eafm r\u00f5 quy tr\u00ecnh s\u1ebd gi\u00fap bu\u1ed5i ph\u1ecfng v\u1ea5n \u0111\u01b0\u1ee3c thu\u1eadn l\u1ee3i v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n<\/em><\/figcaption><\/figure><\/div>\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Luu_y_khac_trong_buoi_phong_van\"><\/span><strong>L\u01b0u \u00fd kh\u00e1c trong bu\u1ed5i ph\u1ecfng v\u1ea5n<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>B\u00ean c\u1ea1nh vi\u1ec7c n\u1eafm r\u00f5 quy tr\u00ecnh ph\u1ecfng v\u1ea5n th\u00ec c\u00e1c HR c\u0169ng c\u1ea7n ph\u1ea3i l\u01b0u \u00fd th\u00eam m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 sau:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>H\u00e3y lu\u00f4n t\u1ea1o t\u00e2m l\u00fd t\u1ed1t cho \u1ee9ng vi\u00ean c\u1ee7a m\u00ecnh \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 t\u1ef1 tin, c\u1edfi m\u1edf h\u01a1n trong khi tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi ph\u1ecfng v\u1ea5n.<\/li><li>Tr\u00e1nh c\u1eaft l\u1eddi c\u1ee7a \u1ee9ng vi\u00ean khi h\u1ecd \u0111ang \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a m\u00ecnh.<\/li><li>L\u01b0u \u00fd \u0111\u1ebfn trang ph\u1ee5c c\u1ee7a m\u00ecnh v\u00e0 nh\u1eefng th\u00e0nh vi\u00ean kh\u00e1c trong ban tuy\u1ec3n d\u1ee5ng.<\/li><\/ul>\n\n\n\n<p><strong>T\u00ecm hi\u1ec3u th\u00eam: <a href=\"https:\/\/vieclamnganhang.vn\/blog\/tim-kiem-nhan-su\/\" target=\"_blank\" rel=\"noreferrer noopener\">Nh\u1eefng kh\u00f3 kh\u0103n khi t\u00ecm ki\u1ebfm nh\u00e2n s\u1ef1 gi\u1ecfi v\u00e0 c\u00e1ch kh\u1eafc ph\u1ee5c<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sau_phong_van_HR_nen_lam_gi\"><\/span><strong>Sau ph\u1ecfng v\u1ea5n HR n\u00ean l\u00e0m g\u00ec?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>B\u00ean c\u1ea1nh nh\u1eefng l\u01b0u \u00fd tr\u01b0\u1edbc v\u00e0 trong qu\u00e1 tr\u00ecnh ph\u1ecfng v\u1ea5n, th\u00ec sau khi qu\u00e1 tr\u00ecnh ph\u1ecfng v\u1ea5n k\u1ebft th\u00fac th\u00ec b\u1ea1n c\u0169ng n\u00ean l\u01b0u \u00fd th\u00eam:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Th\u00f4ng b\u00e1o cho \u1ee9ng vi\u00ean v\u1ec1 k\u1ebft qu\u1ea3 ph\u1ecfng v\u1ea5n s\u1ebd \u0111\u01b0\u1ee3c tr\u1ea3 v\u00e0o th\u1eddi gian n\u00e0o. H\u00e3y l\u01b0u \u00fd h\u1ecfi \u1ee9ng vi\u00ean v\u1ec1 nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 h\u1ecd c\u00f2n th\u1eafc m\u1eafc trong qu\u00e1 tr\u00ecnh ph\u1ecfng v\u1ea5n c\u1ea7n gi\u1ea3i \u0111\u00e1p.<\/li><li>G\u1eedi l\u1eddi c\u1ea3m \u01a1n \u0111\u1ebfn \u1ee9ng vi\u00ean v\u00ec \u0111\u00e3 d\u00e0nh th\u1eddi gian tham gia v\u00e0o bu\u1ed5i ph\u1ecfng v\u1ea5n.<\/li><li>Nhanh ch\u00f3ng t\u1ed5ng h\u1ee3p l\u1ea1i c\u00e1c th\u00f4ng tin c\u1ee7a \u1ee9ng vi\u00ean v\u00e0 ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c th\u00e0nh vi\u00ean kh\u00e1c trong ban tuy\u1ec3n d\u1ee5ng \u0111\u1ec3 \u0111\u01b0a ra k\u1ebft qu\u1ea3 s\u1edbm nh\u1ea5t.<\/li><li>Sau khi c\u00f3 k\u1ebft qu\u1ea3 c\u1ea7n nhanh ch\u00f3ng th\u1ef1c hi\u1ec7n th\u00f4ng b\u00e1o cho \u1ee9ng vi\u00ean \u0111\u1ec3 c\u00f3 th\u1ec3 n\u1eafm b\u1eaft th\u00f4ng tin m\u1ed9t c\u00e1ch nhanh ch\u00f3ng nh\u1ea5t.<\/li><\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"500\" src=\"https:\/\/vieclamnganhang.vn\/blog\/wp-content\/uploads\/2022\/10\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan-topcv-3.jpg\" alt=\"\u0110\u1eebng qu\u00ean g\u1eedi l\u1eddi c\u1ea3m \u01a1n \u0111\u1ebfn \u1ee9ng vi\u00ean khi h\u1ecd \u0111\u1ebfn tham gia bu\u1ed5i ph\u1ecfng v\u1ea5n\" class=\"wp-image-2239\" srcset=\"https:\/\/vieclamnganhang.vn\/blog\/wp-content\/uploads\/2022\/10\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan-topcv-3.jpg 800w, https:\/\/vieclamnganhang.vn\/blog\/wp-content\/uploads\/2022\/10\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan-topcv-3-640x400.jpg 640w, https:\/\/vieclamnganhang.vn\/blog\/wp-content\/uploads\/2022\/10\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan-topcv-3-768x480.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><figcaption><em>\u0110\u1eebng qu\u00ean g\u1eedi l\u1eddi c\u1ea3m \u01a1n \u0111\u1ebfn \u1ee9ng vi\u00ean khi h\u1ecd \u0111\u1ebfn tham gia bu\u1ed5i ph\u1ecfng v\u1ea5n<\/em><\/figcaption><\/figure><\/div>\n\n\n<p>Tr\u00ean \u0111\u00e2y l\u00e0 <strong><a href=\"https:\/\/vieclamnganhang.vn\/blog\/chuyen-muc\/chia-se-kinh-nghiem\/\" target=\"_blank\" rel=\"noreferrer noopener\">chia s\u1ebb kinh nghi\u1ec7m<\/a><\/strong> v\u1ec1 c\u00e1c l\u01b0u \u00fd m\u00e0 HR c\u1ea7n bi\u1ebft khi <strong>ph\u1ecfng v\u1ea5n chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n<\/strong> \u0111\u1ec3 t\u00ecm \u0111\u01b0\u1ee3c \u1ee9ng vi\u00ean ti\u1ec1m n\u0103ng mong mu\u1ed1n. B\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u1eebng qu\u00ean truy c\u1eadp <strong>TopCV,<\/strong> b\u1ea1n c\u00f3 th\u1ec3 t\u00ecm ki\u1ebfm \u1ee9ng vi\u00ean nhanh h\u01a1n v\u1edbi trang tuy\u1ec3n d\u1ee5ng v\u00e0<strong> <a href=\"https:\/\/tuyendung.topcv.vn\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u0111\u0103ng tin tuy\u1ec3n d\u1ee5ng<\/a><\/strong> mi\u1ec5n ph\u00ed n\u00e0y.<\/p>\n\n\n\n<p><strong>C\u00f3 th\u1ec3 b\u1ea1n quan t\u00e2m: <\/strong><a href=\"https:\/\/vieclamnganhang.vn\/blog\/so-sanh-cac-kenh-tuyen-dung\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>So s\u00e1nh c\u00e1c k\u00eanh tuy\u1ec3n d\u1ee5ng hi\u1ec7n nay t\u1ea1i Vi\u1ec7t Nam<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>N\u1ebfu b\u1ea1n l\u00e0 m\u1ed9t HR v\u00e0 \u0111ang chu\u1ea9n b\u1ecb c\u00f3 bu\u1ed5i ph\u1ecfng v\u1ea5n chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n s\u1eafp t\u1edbi, nh\u1eefng l\u01b0u \u00fd \u0111\u01b0\u1ee3c nh\u1eafc \u0111\u1ebfn sau \u0111\u00e2y s\u1ebd r\u1ea5t h\u1eefu \u00edch \u0111\u1ec3 b\u1ea1n t\u00ecm ki\u1ebfm \u0111\u01b0\u1ee3c \u1ee9ng vi\u00ean ph\u00f9 h\u1ee3p. H\u00e3y c\u00f9ng Vieclamnganhang t\u00ecm hi\u1ec3u nh\u00e9. L\u01b0u \u00fd tr\u01b0\u1edbc khi ph\u1ecfng [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2236,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"cybocfi_hide_featured_image":"","footnotes":""},"categories":[86],"tags":[],"class_list":["post-2235","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chia-se-kinh-nghiem"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HR l\u01b0u \u00fd g\u00ec khi ph\u1ecfng v\u1ea5n chuy\u00ean vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n?<\/title>\n<meta name=\"description\" content=\"N\u1ebfu b\u1ea1n l\u00e0 m\u1ed9t HR v\u00e0 \u0111ang 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t\u1edbi, nh\u1eefng l\u01b0u \u00fd sau \u0111\u00e2y s\u1ebd h\u1eefu \u00edch cho b\u1ea1n.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vieclamnganhang.vn\/blog\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan\/\" \/>\n<meta property=\"og:site_name\" content=\"vieclamnganhang\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-11T07:20:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-16T06:20:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vieclamnganhang.vn\/blog\/wp-content\/uploads\/2022\/10\/phong-van-chuyen-vien-quan-he-khach-hang-ca-nhan-topcv.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"vieclamnganhang\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u0110\u01b0\u1ee3c 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